Lender Profile: 118 118 Money
Written by
Cara Bradley
4 min read
Updated: 02/11/2026
Introducing one of our trusted lenders, 118 118 Money.
Direct lender or credit broker: Direct lender
Financial Conduct Authority (FCA) registration: 118 118 Money is a trading name of Madison CF UK Limited, which is authorised and regulated by the Financial Conduct Authority (FCA).
For your peace of mind, Viva Money only works with lenders authorised and regulated by the FCA.
Types of products offered: Loans and credit cards.
Please note that in our guide, we’ll be focusing on 118 118 Money loans.
Available amounts: Between £1,000 and £5,000.
Available repayment terms: From 12 to 60 months.
Advertised Representative Annual Percentage Rate (APR): 49.9%
Representative Example Amount of credit £2,000 for 24 months. Interest rate: 41.2% pa (fixed). 24 scheduled monthly payments of £123.64. Total amount payable: £2,967.43 Representative 49.9% APR.
118 118 Money eligibility criteria:
You could be considered for a loan with 118 118 Money if you:
- Are between the ages of 18 and 70
- Are a UK resident
- Have a current UK bank account and debit card
- Have a minimum monthly income of £700 after deductions
- Are either employed or self-employed
118 118 Money is just one of the lenders on the Viva Money panel that could consider applications from people with a history of bad credit.
118 118 Money payout timescale:
On their website, 118 118 Money states the following:
“We process applications and send funds seven days a week. If your application is successful, you might receive the funds as quickly as 15 minutes, but it can take up to 2 hours depending on your bank. If your application is processed and approved in the evening, you may not receive funds until the next day.”
The time it takes for the money to become available in your account will depend on your bank’s policies and procedures.
Late repayment fees: 118 118 Money charge a £12 fee for late or missed repayments.
Early repayment fees: 118 118 Money do not charge an early repayment fee; however, you will be charged interest.
118 118 Money have shared the following information about early repayments on their website:
“When you contact us, we will provide you with an early settlement quotation or a partial early settlement quotation, which is valid for 28 days.
The quote will include 28 days of interest after you tell us you want to pay off the loan. If your loan lasts more than 12 months, we add another 30 days of interest. In total, you will pay 58 days of interest.”
118 118 Money Trustpilot reviews: As of September 2026, 118 118 Money is rated ‘Excellent’ on Trustpilot, with an average rating of 4.8/5.
118 118 Money contact details:
There are several ways to contact 118 118 Money.
- By telephone: 02920 548 118
- Through the live chat option in the 118 118 Money app.
Please see the 118 118 Money website for contact availability.
Are you worried about money?
Please know that you can get free, impartial financial advice from the following organisations:
Searching for a loan with Viva Money: how does it work?
118 118 Money is just one of the 50+ direct lenders on our panel. With Viva Money, you could search for a loan between £100 and £10,000. Spread the cost of your loan across a repayment term from 3 to 60 months, depending on the amount of money you apply to borrow.
All credit scores welcome.
- Fill out our five-minute online form.
- In just 60 seconds, we’ll run a soft search and scan our panel of lenders for a suitable loan with no impact on your credit score.*
- If you’re matched with a loan, you’ll be redirected to the lender’s website where you can find out more and decide whether you’d like to make a full application.
- Happy with the loan? If you decide to go ahead, the lender will complete a creditworthiness assessment.
- If you pass the lender’s checks, they’ll let you know when your money will be sent.
* Viva Money uses soft search technology, which will not impact your credit score in any way. If you’re matched with a lender and choose to make a full application, they will carry out a creditworthiness assessment, which will include a hard search or an Open Banking check. Please be aware that a hard search will remain on your credit file for up to 12 months, and multiple hard searches in a short period of time could cause your credit score to decline.
